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Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension and Analytics and Reporting.
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Support and troubleshoot contact center technologies which include Call Recording/Transcription Applications, Inbound / Outbound Routing Strategies, IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension, Analytics, and Reporting.
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As the Contact Center Director, you will be instrumental in shaping the future of our customer service delivery, ensuring alignment with strategic agency goals and delivering unparalleled service quality.
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Integral Federal is seeking a seasoned Contact Center Director to lead our dynamic contact center support team, serving a critical federal agency. Contact Center Director.
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Experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. knowledge of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM.
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Architecting, designing and supporting complex voice and contact center solutions that incorporate technologies such as Cisco Voice and Contact Center, Avaya Voice and Contact Center, Oracle SBC's, and Five9 Contact Center as a Service.
Full-timeExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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Ability to maintain a positive and professional attitude when dealing with GECU members and Contact Center team. The Contact Center Support Specialist responds to, assists and guides Contact Center team members’ questions and need for understanding to help deliver quality member experience and provide resolution for member’s inquiries in a timely and professional manner.
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You will be interacting with multi-disciplinary teams of Data Scientists, Engineers and Business Experts and will bring big data analytics and scientific rigor to the team.
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Hands-on experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. In-depth knowledge of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM.
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Our work goes beyond our day to day tasks and directly supports our Non Profit, Venture.
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Understanding of cloud computing platforms (e.g., AWS, Azure, Google Cloud) and cloud-based contact center solutions. system architecture, integration points, data flows, and technical specifications for contact center components including IVR, ACD, CRM, workforce management, reporting, and analytics.
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Develop IVR / Speech applications using CVP Studio, VXML, and Java - Integrate to backend systems such as web services, databases, legacy 3270, fax, CTI, and reporting.
Full-timeRemoteExpandApply NowActive JobUpdated 26 days ago - UpvoteDownvoteShare Job
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Proficiency in cloud-based contact center solutions, such as Cisco Cloud, AWS Connect, Twilio Flex, or Genesys Cloud. Strong knowledge of contact center technologies, including IVR systems, ACD systems, CTI integrations, workforce management, and reporting/analytics tools.
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Stay abreast of industry trends and best practices related to contact center technologies, particularly within the Five9 ecosystem. This role will be responsible for designing, implementing and maintaining Five9 systems to ensure optimal performance and efficiency for our client's contact center operations.
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We are currently seeking an experienced Contact Center Director to work in the Valencia Call Center. Contact Center Director - Valencia, CA — The Pailin Group Professional Search Consultants.
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Title: contact center Company: Nebula Jobs Lowes
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