Lead Host

The Lead Host plays a key role in creating a seamless and welcoming dining experience. By thoughtfully managing reservations and walk-in guests, the Lead Host helps maintain smooth flow throughout the dining room. Clear, consistent communication within the Host team is essential to ensuring every guest feels welcomed, cared for, and set up for an exceptional experience from the moment they arrive What You Will Get50 percent Dining and Carryout Discount; 40 percent Retail Wine Discount; 20 percent Discount on Retail and Private EventsMonthly Wine Tastings for TwoMedical, Dental, Vision, and Telehealth401k with Company MatchPaid Time Off and Flexible SchedulesEarly Pay AccessWellness and Mental Health SupportWine and Culinary EducationCareer Growth Flight PlanTeam Member Rewards, Milestone Recognition, and Referral BonusesHow You Will SucceedShow Up Ready: Come Prepared, stay sharp, and start strong.Welcome all Wine Club Members and Guests to Cooper's Hawk and greet them with Gracious HospitalityExecute professional and informed phone skills when answering guest phone calls/inquiriesMaintain a professional image at all times by adhering to all appearance and behavior guidelines in the employee handbookFollow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelinesPlan the seating of the dining room by managing the reservation and walk-in list.Own What You See: Take Responsibility, jump in, and do what needs to be done.Support the operation of the dining room during meal service periods, adjusting guest seating flow to ensure great execution and maximize trafficDrives sense of urgency and guest countsEfficiently reset tables and seat guestsAssists with the duties of support team as needed to maintain service effectiveness and efficiencyEnsures standards are being met through the shiftStay in Sync: Communicate often, move with your team, and keep service flowing.Serves as a liaison between Host Stand and ManagersRecommends wait times for manager's approvalMaintain professional relationships and actively communicate with all Managers and Team Members to ensure an exceptional guest experience Make It Personal: Be genuine, listen well, and tailor each experience.Engage with Guests and answer questions about food, wine, and facilities in a friendly, helpful manner;Educate Guest on Barrel Reserve wine while escorting to the tableAdd a Touch: Go beyond the expected to create memorable moments.Perform other duties as assignedComplete necessary side work during non-busy hoursManage special seating requests of guests consistent with table availabilityWhat You Will BringRepresent Cooper's Hawk ValuesAt least 18 years of ageThrives in a team-based environmentA genuine love for hospitality and desire to create unforgettable experiencesComfort in a fast-paced environment with strong multitasking skillsAbility to lift and carry up to 40 lbs and stand for extended periodsAbility to exert fast-paced mobility for periods of up to 6 hours in lengthTeam spirit and clear communicationWillingness to work flexible shifts and schedules, inclusive of weekends and some holidaysAbility to read, write and understand EnglishCooper's Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper's Hawk.Cooper's Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper's Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.About Us