Customer Service Representative

Customer Service RepresentativeThe District Office of Los Angeles is your local team for innovative Baldor-Reliance and ABB motor solutions. We are known for building long-term business relationships based on trust and local expertise. Our dedication to addressing customer challenges quickly and efficiently with tailored plans has established our reputation. We prioritize customer satisfaction in all aspects of our business.The Customer Service Representative will interact with customers by addressing inquiries and ensuring customer satisfaction.Responsibilities:Answer phone calls and emailsProvide product informationProcess ordersProvide tracking informationAssist with returns and exchangesEnsure customers receive the right products on timeResearch and resolve issues such as billing questions, account inquiries or disputesWork closely with outside sales team and technical support to deliver the best solutions for our customersPerforms other related duties as assignedQualifications:Strong communication skillsAttention to detailA problem-solving mindsetA team-first attitudeProficiency in Microsoft Office, or similar toolsSAP experienceMinimum two (2) years of sales or customer service experienceMinimum two (2) years college education in a related field preferredExperience in the manufacturing or technology industry is a plusBenefits:Competitive salarySponsored health & dental insurance (100% company-paid)Sponsored life & disability insurance401(k) with 3% company contribution (no match required)Paid vacationCareer growth opportunities