3rd shift Production Team lead

The Telehealth Clinical Technician (TCT) serves in a generalist role to support and manage telehealth clinical interactions from the patient and provider location.DUTIES AND RESPONSIBILITIESIncumbent performs telehealth imaging, including tele-retinal screening, tele-dermatology, tele-wound care imaging and other telehealth programming as technology becomes available, as identified and referred by the primary care provider, other providers, and the imager.Is available for all Telehealth visits to carry out the following duties: responsible for the patient site clinical, business, scheduling and technical aspects for real-time telehealth applications, including, all specialty and primary care telehealth encounters (clinical video, imaging and support of home telehealth).Assists the remote and local provider, employees and patients as needed.Exercises judgment to perceive patient needs and evaluates clinical records to determine appropriateness of telehealth requests.Documents clinical information in electronic medical records daily, with minimal errors.Opens the telehealth patient room, readies the equipment for the examination, training, education, access, and establishes the online, video conferencing or other connections. Creates the appropriate clinical and/or training setting/environment using interactive technology and is knowledgeable of adult learning using interactive technology and maximizing environments to support such activity.Coordinates information between facilities to expedite patient telehealth modality (SFT, HT and CVT) to access, promote and ensure maximum continuity of care.Schedules, confirms and coordinates telehealth services of inpatients and outpatients to/from VISN to VISN, Facility to Facility, CBOC to CBOC etc., private facilities including nursing homes, hospitals and clinics.Stays in the room and facilitates the interaction, if this is part of the protocol or as requested. Provides hands on assistance to the provider and patient as part of the encounter, training or interaction as needed.Documents patient reminders, clinical reminders, clinical interaction and closes encounters, answering questions, and performing other duties as needed to ensure a beneficial visit, online activity and/ or training and support of the PACT team.Makes follow up visits.The TCT can be crossed-trained to perform a range of direct care duties that mtesay include, but are not limited to such things as performing temperature, blood pressure, respiratory rate.Provides general clerical/administrative support coordination work for the unit.Required Skills Required ExperienceRetain current Cardiopulmonary Resuscitation (CPR)/ Basic Life Support (BLS). Knowledge of basic methods and procedures and complex methods for coordinating and scheduling clinical care via telehealth, where the patient and provider are not located in the same place.  Thorough knowledge of the variations in anatomy. Skill and precision in use of the tools, materials and equipment, to include expert knowledge of telehealth technologies appropriate for each type of visit and how to troubleshoot technical issues that may arise with the technology. Minimum of two (2) years of current clinical experience working in a similar environment. (Outpatient clinical and/or other hospital experience preferred). Knowledge of specialized terminology associated with the work in the facility and in-depth knowledge of the terminology used in the specialized area where the work is performed. Ability to follow orders and works under close supervision, while demonstrating initiative and independence. Ability to provide educational material to patients and/or families regarding proper e health care activities, such as giving injections, taking blood pressures, etc. Knowledge of the basic concepts of customer service technique related to population. Demonstrated effective verbal and written communication skills along with proper telephone etiquette. Basic knowledge of computers. STG International, Inc (STGi) is a workforce solutions company providing comprehensive healthcare delivery, Head Start and management consulting services and human capital solutions help our clients. Our services and solutions help our clients sustain and enhance their operations to better accomplish their mission. STGI OFFERS A COMPETITIVE BENEFITS PACKAGE WHICH INCLUDES MEDICAL, DENTAL, VISION, 401K WITH COMPANY MATCH AND A GENEROUS PTO POLICY.EOE/MINORITIES/FEMALES/VET/DISABILITY