General Manager

General ManagerJob Description: General Manager Job Description: General ManagerMalibu Jack's Indoor Family Entertainment Center OverviewAt Malibu Jack's, we offer exciting career opportunities for passionate individuals committed to providing entertainment and fun to our guests. Our vision is to create a safe, welcoming, and enjoyable environment where families of all ages can experience the best in modern entertainment. Job SummaryThe General Manager oversees all aspects of park operations, including labor management, budgeting, P&L performance, and team leadership. The ideal candidate brings strong communication skills, solid business and financial acumen, and proven leadership experience. This role requires a hands-on leader dedicated to operating and growing the business while managing a team of up to 100 team members. What You'll DoPark Operations Oversee daily park operations while ensuring compliance with company policies, safety standards, and OSHA guidelinesMaintain high standards of facility appearance, cleanliness, and team member uniform complianceStaff Management Partner with Human Resources on recruiting, interviewing, hiring, training, performance management, and terminationsSupervise floor managers and other leadership team members to ensure proper staffing and operational coverageFoster a positive workplace culture with open communication and accountabilityFinancial & Cash Management Manage budgets, labor, and operating expenses to meet company performance standardsOversee cash handling processes, including till preparation, change funds, and deposit preparationEnsure all cash handling policies and procedures are followedPrepare, review, and analyze P&L statements, receipts, payouts, and vendor invoicesAttraction & Facility Management Supervise the safe and efficient operation of all attractionsOversee attraction maintenance to ensure optimal performance and guest safetyManage private party and group events, ensuring service quality and cost complianceStrategy & Growth Design and implement strategies to drive park growth, revenue, and guest engagementSupport and expand marketing, promotional, and community outreach initiativesCustomer Service Address escalated guest complaints and resolve issues professionallyEnforce exceptional guest service standards throughout the parkPerformance Improvement Identify operational, financial, or personnel challenges and implement effective solutionsEvaluate employee performance and execute coaching or improvement plans as neededPhysical DemandsAbility to stand and walk for extended periodsAbility to lift up to 39 lbs without assistanceSkills & QualificationsStrong leadership and team management skillsExperience with budgeting, labor management, and P&L analysisExcellent communication, organization, and problem-solving abilitiesAbility to manage multiple priorities in a fast-paced environmentPrior experience in entertainment, hospitality, restaurant, or food & beverage operations preferredCompensation details:75000-95000 PIea9bea166a75-26289-40149423