Director of Custodial Services

Custodial Operations LeaderPay: $85,000-95,000/year. The pay listed reflects the expected range for this position. A specific offer will vary based on the applicant's experience, skills, abilities, geographic location, and alignment with market data. ABM offers a comprehensive benefits package. For more information, visit ABM Team Member Benefits | Staff & Management. Responsibilities1. Custodial Operations Leadership Provide strategic leadership and direction for custodial services across all DPS facilities. Establish and enforce service standards, cleaning methodologies, and performance expectations. Oversee zone-based custodial management structure to ensure consistency across sites. Conduct regular operational reviews to ensure quality, cleanliness, and presentation standards are met. 2. Team Leadership & Workforce Management Lead, develop, and support custodial zone managers, assistant managers, and supervisory staff. Oversee staffing models, labor utilization, scheduling strategies, and workforce planning. Support hiring, onboarding, performance management, and progressive discipline processes. Promote accountability, safety, engagement, and continuous improvement across all custodial teams. 3. Client & Stakeholder Engagement Serve as the primary custodial services liaison for DPS leadership and stakeholders. Participate in client meetings, performance reviews, and operational planning discussions. Address escalations, service concerns, and special initiatives in a timely and professional manner. Partner with ABM senior leadership to ensure contract expectations and service-level objectives are met. 4. Safety, Compliance & Quality Assurance Ensure adherence to ABM policies, DPS requirements, OSHA standards, and regulatory compliance. Oversee chemical safety, equipment usage, PPE compliance, and training requirements. Support audit readiness, inspections, and corrective action planning. Monitor incident trends and lead corrective initiatives to reduce risk. 5. Financial, Materials & Contract Management Manage custodial budgets, labor costs, and supply expenditures. Oversee procurement, inventory, and distribution of custodial supplies and equipment. Identify opportunities for cost optimization, process improvement, and efficiency gains. Ensure contract deliverables, KPIs, and reporting requirements are fulfilled. Qualifications710+ years of experience in custodial, janitorial, or facilities operations. 5+ years of leadership experience managing managers, supervisors, or large teams. Demonstrated experience overseeing multi-site or large institutional accounts. Strong understanding of custodial methods, cleaning systems, equipment, and safety standards. Proven ability to manage labor, budgets, and operational performance metrics. Strong written and verbal communication skills with the ability to engage executive-level stakeholders. Proficiency with reporting tools and basic business software (Microsoft Office preferred). Preferred Skills Experience supporting school districts or large educational institutions Union workforce leadership experience Experience managing zone-based or geographically distributed operations Background in service quality audits, inspections, and continuous improvement programs Change management and client transition experience About UsABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now. For more information, visit www.abm.com. Job InfoJob Identification 149509 Posting Date 04/01/2026, 03:39 PM Job Schedule Full time Locations Detroit, MI, United States Job Category Facilities Work Days Full Time, Including Weekends Workplace On-site