Inbound/Outbound Operations Coordinator

Job Title: Inbound/Outbound Operations Coordinator Locations: San Jose , CA (Onsite)Employment Type: Non-Exempt, Full-TimeCompensation: $30.00 - $32.00 per hour + Plus full benefits (eligible Day One)About FlexcarFlexcar is the first zero-down, month-to-month car lease company, redefining flexibility in the automotive industry. By combining operational expertise with technology and data, Flexcar delivers a more convenient alternative to traditional car ownership.As we continue to grow, we are building a high-performing operations team committed to delivering operational excellence and exceptional member experiences.Position OverviewThe Inbound/Outbound Operations Coordinator oversees vehicle preparation (Quality Assurance), inbound and outbound lot flow, vehicle shuttling, and on-time order readiness. This role includes coordination of third-party vendors and on-site Operations Specialists to ensure efficient lot operations and timely vehicle availability.This is a non-exempt position and is eligible for overtime compensation under California law, including:Overtime for hours worked over 8 in a workdayDouble time for hours worked over 12 in a workdayOvertime premiums for qualifying seventh consecutive workdaysEssential FunctionsReasonable accommodations will be provided to qualified individuals with disabilities in accordance with applicable law.Strategic CoordinationCoordinate order readiness to ensure vehicles meet quality standards and delivery timelinesOversee inbound and outbound vehicle flow across primary and satellite lotsInspect vehicle quality and ensure readiness for customer useEnsure vehicles are processed efficiently through designated lot-flow proceduresPerformance OwnershipMonitor vehicle quality and operational readiness metricsSupport budget oversight for shuttling and cleaning operationsEnsure timely processing of inbound vehicles and infleetsTeam & Vendor CoordinationCoordinate daily activities of Operations SpecialistsOversee third-party vendor performance to ensure SLA complianceProvide feedback and coaching to promote continuous improvementVendor RelationsMaintain effective working relationships with vendorsSupport cost efficiency and turnaround time improvementsData-Driven OperationsAnalyze site performance metricsIdentify operational gaps and implement process improvementsUse data to inform workflow and resource decisionsCompliance & SafetyMaintain compliance with Cal/OSHA safety requirementsSafeguard company vehicles, property, and customer informationAccurately complete timekeeping and documentationRequired Qualifications3-5 years of operations experience (vehicle operations preferred)Experience using Microsoft Office SuiteStrong communication skills across multiple levels of leadershipAbility to work in a fast-paced, evolving environmentFlexibility to work days, evenings, weekends, and holidays as business needs requireAbility to lift and carry tools or equipment up to 50 poundsWillingness to work outdoors in varying weather conditionsValid driver's license with acceptable driving recordWillingness to travel within the assigned market as neededPhysical RequirementsFrequent standing, walking, and movement across lot areasExposure to outdoor weather conditionsLifting up to 50 poundsCompensation Transparency (California - SB 1162)The hourly pay range for this position in California is $30.00 - $32.00 per hour.This range represents the reasonably expected pay range for this role within California. Actual compensation will be determined based on:ExperienceSkills and competenciesGeographic locationInternal equity considerationsThis position is paid on an hourly basis and is eligible for overtime in accordance with California wage and hour laws.Local Ordinance ComplianceFlexcar complies with all applicable federal, state and local employment laws, including but not limited to:California minimum wage and overtime lawsSan Jose Minimum Wage OrdinanceRichmond Minimum Wage OrdinanceCalifornia Healthy Workplaces, Healthy Families ActApplicable local paid sick leave ordinancesWhere local laws provide greater employee protections or benefits than state or federal law, Flexcar will comply with the more protective standards.Benefits (Subject to Plan Terms and Eligibility)Accrual of up to 80 hours of PTO in the first year (increasing with tenure)Paid Sick Leave in accordance with California and applicable local lawCompany-paid holidays401(k) with company match (Day One eligibility)Medical, dental, and vision coverage (Day One eligibility)Weekly payUniforms providedEmployee discount on Flexcar servicesWork AuthorizationApplicants must be authorized to work in the United States. Flexcar participates in E-Verify where required by law.At-Will EmploymentEmployment with Flexcar is at-will. This means that either the employee or Flexcar may terminate the employment relationship at any time, with or without cause and with or without notice, subject to applicable law. Nothing in this job description shall be construed as creating a contract of employment.Equal Employment OpportunityFlexcar is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws, including the California Fair Employment and Housing Act (FEHA).Flexcar prohibits discrimination and harassment based on:Race (including traits historically associated with race such as hair texture and protective hairstyles)ColorAncestryNational originReligion or creedAgeSex (including pregnancy, childbirth, breastfeeding, and related medical conditions)GenderGender identity or expressionSexual orientationMarital statusMedical conditionGenetic informationPhysical or mental disabilityMilitary or veteran statusReproductive health decision-makingAny other characteristic protected by applicable lawFlexcar provides reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs in accordance with applicable law.Job Description DisclaimerThis job description describes the general nature and level of work performed. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may be modified based on legitimate business needs and in compliance with applicable law.